Hoping to improve customer engagement and double your Shopify sales? Look no further than the best live chat apps for Shopify. Based on my personal experience as an eCommerce expert and e-merchant, I must say live chat apps play an essential role in the operation of online businesses. They provide instant customer support, increase satisfaction, and ultimately drive sales performance.

In this article, the LitOS team will explore the best Shopify live chat apps available on the Shopify App Store and help you choose the most suitable one for your business. Let’s take a look at the key apps that we’ll go through:

1. Tidio Live Chat & Chatbots
2. Chatra — Live Chat & Chatbot
3. Reamaze Live Chat & Helpdesk
4. Gorgias ‑ Helpdesk & Live Chat
5. BestChat Live Chat Chatbot
6. Willdesk Live Chat, Help Center, FAQ Page
7. ROAR: WhatsApp Chat, Live Chat
8. WhatsApp Chat + Cart Recovery
9. Channel.io: Live chat with CRM
10. Richpanel Helpdesk & Live Chat
11. LiveChat: Live Chat, Help Desk

Read on to find out how you can optimize store performance with our recommended Shopify live chat apps!

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Best Live Chat Apps for Shopify Store Owner

Our team of experts has spent around six months testing several plugins on Shopify App Store to compile this list. Now, let’s take a look at our suggestions of the best live chat apps for Shopify based on our experience:

Tidio ‑ Live Chat & AI Chatbot

First on our list of live chat apps for Shopify is Tidio, a versatile live chat app that offers an all-in-one customer experience solution for Shopify stores. It is packed with powerful features such as live chat, chatbots, and multichannel communication. Therefore, we believe that with Tidio, you can provide excellent customer service and turn visitors into active buyers.

Best For: Perfect for Shopify merchants who want to start small with a robust free tier and scale as they grow. Starter and Growth plans suit small to midsize brands needing more conversations and automation, while Plus or Premium are tailored for larger or enterprise stores requiring custom limits, advanced AI capabilities and dedicated support.

Using Tidio, you can get access to:

• Free pricing plan that allows conversations with up to 50 users.
• Pre-made chatbot strategies to solve frequently encountered problems and increase sales.
• Preview customer’s carts and order history to provide product recommendations directly in the chat
• Quick and easy app setup that takes less than 30 seconds.

Pricing Plan:

• Tidio has a free forever plan that includes up to 50 live‑chat conversations, basic chatbots and integrations.
• Paid Customer Service plans start at about $29/month for 100 conversations and basic analytics, rising to $59/month for up to 2,000 conversations with advanced analytics.
• High‑end plans (Plus from ~$749/month and Premium from ~$2,999/month) offer custom conversation limits, multisite support, AI enhancements and priority support.

TRY Tidio ‑ Live Chat & AI Chatbot

Chatra — Live Chat & Chatbot

Looking for an all-in-one live messaging app? Then Chatra is definitely an app worth considering, I must say. With features like Live Chat, Chatbot, and Social Messaging tools, Chatra helps create conversations that drive conversions and get your visitors to checkout faster. We have no doubt that live chat for Shopify is made affordable and efficient with this powerful app.

Best For: Ideal for Shopify merchants who want to boost conversions by proactively engaging visitors without paying high upfront costs, perfect for small teams or solo store owners looking for affordable automation and cart-abandonment triggers, and scalable to growing businesses that need advanced chat features and reporting as they expand.

Here are what Chatra Live Chat can offer:

• Both free and paid subscription plans.
• Targeted chats and 24/7 automated customer support that help provide a seamless customer experience.
• Insights into website visitors, where they’re from, and what they have in their cart.
• Support Windows, Mac, Android, and iOS so store owners can manage conversations from anywhere.

Pricing Plan:

• Chatra offers a free forever plan (limited to ~20 conversations/month with core chat and offline messaging features).
• Paid plans start at $21/month per agent for richer chatbot and social‑DM support.
• Top out at $29/month per agent for the full feature set including chat ratings, agent groups, reporting, and integrations.

TRY CHATRA – LIVE CHAT & CHATBOT

Re:amaze AI Helpdesk & Chat

From our perspective, the Re:amaze AI Helpdesk & Chat app is a comprehensive Shopify live chat platform designed to help yougrow support and engage with their customers. With Reamaze, merchants can manage customer support requests from multiple channels, all from a single unified location.

Best For: Re:amaze AI Helpdesk & Chat is ideal for growing Shopify merchants and support teams who want to handle chat, email, social messages, and automations in a single inbox. Solo store owners or small teams will appreciate the value of its agent‑based plans, while fast‑growing brands, multi‑store operations, and enterprise clients can rely on its scalable automation, AI‑powered bots, and hands‑on support at higher tiers.

Re:amaze AI Helpdesk & Chat allows online sellers to:

• Create automated engagement, push, and chatbot prompts powered by AI to boost sales and enhance customer experience.
• Manage and modify Shopify orders directly while talking to customers, saving time and streamlining business workflow.
• Access customer order information instantly.

Pricing Plan:

• Reamaze serves Shopify merchants with plans starting at $29/month per agent for Basic features including chat, workflows, and bots.
• The Pro plan is $49/month per agent, adding live visitor view and multi‑store support.
• Plus is $69/month per agent, offering advanced team tools like co‑browsing, satisfaction surveys, roles, and staff reporting.
• A custom Enterprise plan from $899/month supports high‑volume stores with tailored features and dedicated support. A 14‑day free trial is available

TRY Re:amaze AI Helpdesk & Chat

Gorgias: Helpdesk, Chat & FAQ

Based on our testing, Gorgias is certainly one of the best Shopify live chat apps on the market. It can help businesses convert more shoppers and retain them longer. You will have the ability to centralize all support conversations (and related orders) in one place, giving them full customer context before answering any queries. To put it simply, this helps to reduce checkout friction with self-service resources that provide instant answers.

Best For: Gorgias is best suited to Shopify stores aiming to convert support into sales—especially mid-sized to enterprise merchants who need centralized ticketing, order editing in-chat, real-time metrics, and AI-powered automation. It’s particularly valuable for fast-growing stores with heavy support volume, while smaller shops may find Gorgias too rich (and costly) for their needs.

Take a look at these prominent functions that Gorgias can offer:

• When support agents are having real-time conversations, they’ll have all the information they need in a single place to see what’s in stock, share product links, update orders, issue refunds, and more.
• Prioritize conversations based on urgency or importance.
• Track team’s activity and customer satisfaction levels with real-time support metrics and live dashboards.
• Self-service menus that enable shoppers to instantly find answers to their questions without needing to speak to an agent.

Pricing Plan:

• Gorgias offers a Starter plan at $10/month including 50 tickets (with overage at ~$0.40/ticket).
• Basic plan at $60/month including 300 tickets (overage ~$40/100), then Pro at $360/month for 2,000 tickets.
• Advanced at $900/month for 5,000 tickets, with all paid tiers offering usage-based overage fees and optional automation add-ons available.

TRY Gorgias: Helpdesk, Chat & FAQ

BestChat: AI Chatbot+Live Chat

It seems to us that the BestChat Live Chat Chatbot is another powerful Shopify chat support app that enables merchants to connect with website visitors in real time. Thanks to this app’s advanced tracking features, you can monitor your customers’ browsing history and offer personalized support. It also supports multiple languages and devices, ensuring smooth communication with customers regardless of their location or device.

Best For: BestChat is ideal for small to mid-sized Shopify merchants seeking an affordable, AI‑enhanced live chat app. Its free tier and low-cost paid plans suit stores that want conversational AI, real-time visitor tracking, and branding customization without large upfront expenses, while growing teams will benefit from added capacity and multiple agents without breaking the bank.

BestChat can offer strong functionalities such as:

• Easy integration with existing systems and third-party apps, making it a flexible solution for any business needs.
• Customized brand display by uploading a logo and creating a unique avatar for each agent.
• Real-time customer insights tracking, making it easy to identify opportunities to improve sales and customer support.

Pricing Plan:

• BestChat provides a free plan that includes 80 AI‑powered chats/month, basic analytics, one agent seat, and chatbot training on up to 80 products.
• Paid tiers begin at $10/month for 300 AI chats and expanded learning.
• $30/month for 1,000 AI chats and up to 3 agent seats.
• $60/month for 3,000 chats and more agent seats and features

TRY BestChat: AI Chatbot+Live Chat

Willdesk: Live Chat&AI Chatbot

Looking to grow your Shopify store with exceptional and cost-effective customer service? Our advice is to go for the Willdesk, one of the best live chat apps for Shopify. This platform will assist any seller in providing efficient customer service and inbox ticket view while saving time and cost.

Best For: Best suited to Shopify merchants seeking a budget-friendly customer service solution with strong self-service support: solo stores and small teams get real value from the free tier, while growing shops, multi-store operations, or brands looking for integrations, chatbots, order tracking, and help center tools will appreciate the affordable scalability and custom branding capabilities.

With Willdesk Live Chat, online sellers can enjoy the following benefits:

• Dedicated FAQ and shortcuts features to help process over 70% of common issues.
• Branded self-service widget, integrated with Order Tracking and Contact form.
• Multi-store integration and complete customer index for providing top-notch service and boosting sales.

Pricing Plan:

• Willdesk offers a free forever plan (unlimited agents, 1 store, up to 20 conversations and 20 order‑track self‑service entries).
• Paid plans start at $16.90/month for 100 conversations, $42.90/month for 300 convos, and $149.90/month for unlimited usage across multiple stores, with overage rates (~$12 or $10 per extra 100 convos) and 7‑day trials on paid tiers.

TRY Willdesk: Live Chat&AI Chatbot

RT: WhatsApp Chat, Live Chat

Offer easy communication to all store visitors and improve customer service with RT: WhatsApp Chat, Live Chat app! From our perspective, RT: WhatsApp Chat is among the best live chat apps for Shopify thanks to its native ways of communicating with customers. With this convenient online chat system, support agents can stay in touch with the audience anytime and anywhere, as they are able to answer queries from any device.

Best For: This app is ideal for small to mid-sized Shopify stores seeking a native, low-cost customer communication channel via WhatsApp. It’s great for brands that want simple integration, notifications across devices, and aesthetic customization without paying much. Upgrading to Premium supports growing businesses needing analytics and widget branding flexibility.

Check out some of the other functions this app can offer:

• Seamless integration with all themes – even customized ones, ensuring brand image stays consistent across all channels.
• Enhanced customer support using chat widget and share, via WhatsApp and more channels.
• New messages notifications right on the web page for uninterrupted chatting.

Pricing Plan:

• Pricing: The app offers a free plan for unlimited operators and basic WhatsApp/Telegram/Messenger chat support.
• For more advanced widget styling and performance analytics, you can upgrade to the Premium plan at $6.99/month, which includes trademark removal, tracking, and custom styling. A 7‑day free trial is available.

Try RT: WhatsApp Chat, Live Chat

Ctx: WhatsApp Chat + Marketing

If you’re in search of a quick and straightforward store chat for customers solution, look no further than Ctx: WhatsApp Chat + Marketing, one of the best live chat apps for Shopify! This single widget includes a wide array of features such as WhatsApp Chat and Contact Us, making it easy for customers to find the help they need.

Best For: Ideal for small to mid-sized Shopify stores that want an affordable, simple way to offer WhatsApp-based customer support and cart recovery without complexity. The free tier gives a solid foundation, while upgrading to Premium adds automation and branding options, great for merchants who value low-cost, WhatsApp-first engagement with conversion-focused capabilities.

Ctx: WhatsApp Chat + Marketing also includes functions as follows:

• Automated WhatsApp messages for Abandoned Checkout Recovery, Order Confirmation, COD Verification, Order Fulfillment, and Review request notifications.
• Chat widget with multiple support agent contacts and available times.
• Chrome Extension for Web WhatsApp to provide support even more efficiently.

Pricing Plan:

• The app includes a free plan with unlimited WhatsApp chats, FAQs, contact form and order tracking, plus up to 100 manual cart recovery messages and no branding.
• Paid tiers include an Advanced plan around $7.99–$9.99/month enabling manual abandoned cart recovery, COD verification, and fulfillment notifications.
• The Premium plan at $14.99/month unlocks automated WhatsApp messages (order confirmations, cart recovery, COD checks), agent contact scheduling, widget customization, and mobile app support.

TRY WHATSAPP CHAT + CART RECOVERY

Channel Sales Chat Bot CRM

Say goodbye to unenthusiastic chatbots and hello to unlimited live chat, team chat, and CRM! With Channel Sales Chat Bot CRM, you have the right Shopify live chat tools to stand out from competitors and build lasting relationships with customers.

Best For: Channel Sales Chat Bot CRM is ideal for Shopify merchants who want a scalable chat solution without per-user seat fees. The free tier is great for startups and lean teams, while the paid tiers suit growing brands that need CRM, automation, analytics, and marketing tools.

Improve the quality of the end-to-end customer journey with Channel Sales Chat Bot CRM:

• Free and open communication with unlimited live chat and team chat.
• Built-in CRM tool to help recognize customers and collect data for future marketing efforts.
• Inbound marketing, pop-ups, and customizable automation to easily connect with customers and drive sales.

Pricing Plan:

• Channel.io offers a fully functional free plan with unlimited live chat, team chat, operators, and basic customization.
• Paid plans begin at about $36/month (X‑Small) for CRM and chatbot add-ons up to $84/month (Medium) to support roughly 20,000 managed users.
• Higher-volume plans like Growth or Enterprise are available above that range.

TRY Channel Sales Chat Bot CRM

Richpanel: AI Customer Support

With an efficient self-service portal and Help Desk, we believe Richpanel: AI Customer Support is a great solution for automating customer support. As one of the best live chat for Shopify apps, Richpanel: AI Customer Support allows repetitive questions to be resolved immediately in real-time, increasing customer satisfaction while significantly decreasing agent caseloads.

Best For: Best suited to growing Shopify businesses and support teams that want an AI-leaning helpdesk solution: smaller teams can begin with Starter or Regular plans, while fast-growing or multi-store merchants will benefit from the Pro plan’s advanced analytics, multilingual support, and automation, especially if they want to automate up to 50% of tickets via the self-service portal add-on.

Here are other live chat features that Richpanel: AI Customer Support also offers:

• Consolidate all customer data and channels in one place, so support agents don’t have to switch tabs and can get more work done.
• Connect high-intent visitors with live chat agents to convert more sales.
• Smart scheduling, assignment, and reporting features to help manage staff efficiently and improve your customer satisfaction.
• 14-day free trial period.

Pricing Plan:

• Richpanel offers agent-based pricing with a Starter plan starting at $29/month per agent.
• Regular plan around $49/month per agent.
• Pro plan at $99/month per agent.
• All backed by a 14-day free trial and usage‑based add‑ons like self-service automations from $100/month.

TRY Richpanel: AI Customer Support

LiveChat: Live Chat App

Make the most out of your store by integrating LiveChat, one of the best live chat apps for Shopify. With chat invitations and on-site messaging, merchants can engage with customers in real-time or let them start conversations by themselves. Provide exceptional customer service and keep your customers satisfied with this powerful app.

Best For: LiveChat is perfect for Shopify merchants who want a polished, scalable chat solution, with real-time sales features like targeted messaging and rich product widgets. Its agent-based pricing and advanced reporting make it a great fit for support teams focused on enhancing customer satisfaction and boosting conversion.

LiveChat provides everything online businesses need to improve customer satisfaction:

• 14-day free trial.
• Access customers’ order history and cart details to provide personalized assistance.
• Browse store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
• Handle complex cases that cannot be resolved during a chat by creating tickets.

Pricing Plan:

• After a 14‑day free trial, paid plans for LiveChat start at $24/month per agent for the Starter tier.
• $49/month per agent for Team.
• $69/month per agent for Business.

TRY LiveChat: Live Chat App

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Why Your Shopify Store Needs Live Chat Apps

Online shoppers increasingly expect fast, personalized service, and Shopify merchants who integrate live chat into their stores gain a powerful edge. Live chat tools provide instant answers to questions that might otherwise halt a sale: data shows customers who chat with a brand are 70% more likely to convert, and real-time responses within five minutes can boost purchase likelihood by 69%. Beyond closing more sales, shoppers who engage through live chat typically spend 10–15% more per order and can be worth up to 4.5× more than non-chatting customers.

For Shopify merchants, live chat is proactive engagement combined with valuable insights. By initiating chats based on browsing behavior, stores can reduce cart abandonment and encourage upsells. In fact, shoppers who are guided with personalized recommendations via chat are much more likely to complete a purchase, increasing average order values by up to 30%. The interactions also generate rich behavioral data that you can use to optimize product descriptions, FAQs, marketing strategies, and even product lines over time.

In short, adding live chat to a Shopify store enhances customer experience, cuts costs, drives repeat business, and helps turn casual visitors into loyal, higher-value buyers.

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FAQs About Live Chat Apps for Shopify

Still wondering if a live chat app is right for your Shopify store? Below are some frequently asked questions to help you better understand how live chat tools work, what benefits they offer, and how to choose the right one for your business:

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Final Words

With our suggested list of best live chat apps for Shopify, we hope that you can take advantage of their top-notch customer support functions and improve the overall eCommerce experience for your online store. Whether you need a self-service portal, CRM integration, or AI-powered chatbots, there is always an app that can meet your business’ specific needs. With the right Shopify live chat app, you can reduce abandoned carts, increase conversions, and build a loyal customer base for your brand.

At LitOS, we help ambitious brands grow faster and smarter on Shopify. Using the right mix of technology, strategy, and support, we deliver real results. Whether you need a new store, a smooth migration, or a custom growth plan, our certified Shopify experts make the process easy and scalable from day one.

Got a project in mind? Contact us now →