Hoping to improve customer engagement and double your Shopify sales? Look no further than the best live chat apps for Shopify!

Based on my personal experience as an eCommerce expert and e-merchant, I must say live chat apps play an essential role in the operation of online businesses. They provide instant customer support, increase satisfaction, and ultimately drive sales performance. With the right live chat app for Shopify, you can easily communicate with customers in real-time and offer personalized assistance to buyers.

In this article, the LitExtension team will explore the best Shopify live chat apps available on the Shopify App Store and help you choose the most suitable one for your business. Let’s take a look at the key apps that we’ll go through:

Read on to find out how you can optimize store performance with our recommended Shopify chat apps!

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15 Best Live Chat Apps For Shopify Sellers

Our team of experts has spent around six months testing several plugins on Shopify App Store to compile this list. Now, let’s take a look at our suggestions of the best live chat apps for Shopify based on our experience.

💡 Want to know more about Shopify and its robust functions? We have the complete Shopify review for you!

1. Tidio Live Chat & Chatbots

First on our list of best live chat apps for Shopify is Tidio, a versatile live chat app that offers an all-in-one customer experience solution for Shopify stores. It is packed with powerful features such as live chat, chatbots, and multichannel communication. Therefore, we believe that with Tidio, you can provide excellent customer service and turn visitors into active buyers.

Using Tidio, you can get access to:

Free pricing plan that allows conversations with up to 50 users.
Pre-made chatbot strategies to solve frequently encountered problems and increase sales.
Preview customer’s carts and order history to provide product recommendations directly in the chat
Quick and easy app setup that takes less than 30 seconds.

Pricing: Free to $329/month

TRY TIDIO ‑ LIVE CHAT & CHATBOTS

2. Zendesk Chat

Zendesk Chat has made its name among the best Shopify live chat apps. In our assessment, it can provide seamless communication channels to online customers. We can confidently say that the Zendesk Live Chat app empowers customer service teams with all the necessary tools for them to respond to customer inquiries efficiently.

With this app, you will have the ability to:

Respond to customer inquiries across various platforms such as email, chat, social media, messaging, phone, and more.
Provide access to relevant customer data, enabling support teams to solve service tickets faster.
Process refunds and cancellations directly with the app’s sidebar, saving time and resources.
Embed live chat in any storefront with a click of a button, streamlining the communication process.

Pricing: $49 to $150/month with a 14-day free trial

TRY ZENDESK CHAT

3. Chatra — Live Chat & Chatbot

Looking for an all-in-one live messaging app? Then Chatra is definitely an app worth considering, I must say. With features like Live Chat, Chatbot, and Social Messaging tools, Chatra helps create conversations that drive conversions and get your visitors to checkout faster. We have no doubt that live chat for Shopify is made affordable and efficient with this powerful app.

Here are what Chatra Live Chat can offer:

Both free and paid subscription plans.
Targeted chats and 24/7 automated customer support that help provide a seamless customer experience.
Insights into website visitors, where they’re from, and what they have in their cart.
Support Windows, Mac, Android, and iOS so store owners can manage conversations from anywhere.

Pricing: Free to $29/month

TRY CHATRA – LIVE CHAT & CHATBOT

4. Reamaze Live Chat & Helpdesk

From our perspective, the Reamaze Live Chat Helpdesk CRM app is a comprehensive Shopify live chat platform designed to help yougrow support and engage with their customers. With Reamaze, merchants can manage customer support requests from multiple channels, all from a single unified location.

Reamaze Live Chat Helpdesk CRM allows online sellers to:

Create automated engagement, push, and chatbot prompts powered by AI to boost sales and enhance customer experience.

Manage and modify Shopify orders directly while talking to customers, saving time and streamlining business workflow.

Access customer order information instantly.

Pricing: $29 to $899/month with a 14-day free trial

TRY REAMAZE LIVE CHAT HELPDESK CRM

5. Gorgias ‑ Helpdesk & Live Chat

Based on our testing, Gorgias is certainly one of the best Shopify live chat apps on the market. It can help businesses convert more shoppers and retain them longer. You will have the ability to centralize all support conversations (and related orders) in one place, giving them full customer context before answering any queries. To put it simply, this helps to reduce checkout friction with self-service resources that provide instant answers.

Take a look at these prominent functions that Gorgias can offer:

When support agents are having real-time conversations, they’ll have all the information they need in a single place to see what’s in stock, share product links, update orders, issue refunds, and more.
Prioritize conversations based on urgency or importance.
Track team’s activity and customer satisfaction levels with real-time support metrics and live dashboards.
Self-service menus that enable shoppers to instantly find answers to their questions without needing to speak to an agent.

Pricing: $10 to $900/month with a 7-day free trial

Try Gorgias ‑ Helpdesk & Live Chat

6. Conzia Live Chat Widgets

I must say that Conzia Live Chat Widgets is certainly one of the best free live chat apps for Shopify for store owners who want to increase sales and provide excellent customer support. Even on the free subscription to Conzia, you can reach out to customers in real-time and provide them with all information they need to make a purchase.

Other robust functionalities that Conzia has include:

Easy one-click integration that makes setting up Conzia Live Chat a breeze, without coding knowledge needed.
Mobile app support to provide customers with assistance anytime and anywhere.
Manage all conversations with customers on various messaging channels via a single platform.

Pricing: Free to $10/month

TRY CONZIA LIVE CHAT WIDGETS

7. JivoChat Live Chat & Chatbot

In our analysis, JivoChat Live Chat & Chatbot is a robust omnichannel chat app for Shopify to bring all online communication together in one place. More than just automating routine tasks and saving time, business owners can conclude sales offers and support tickets using JivoChat internal CRM.

JivoChat helps build an excellent support service through messengers:

User-friendly and responsive design that works perfectly on any device, making it easy for customers to reach out for support.
Conversion-boosting features to ensure no opportunity will be missed, from offering calls (even video calls) to sending smart auto-messages.
Advanced features like chat routing, departments, phrases, and more to make it easy to provide top-notch customer service.

Pricing: Free to $29/month

TRY JIVOCHAT LIVE CHAT & CHATBOT

8. BestChat Live Chat Chatbot

It seems to us that the BestChat Live Chat Chatbot is another powerful Shopify chat support app that enables merchants to connect with website visitors in real time. Thanks to this app’s advanced tracking features, you can monitor your customers’ browsing history and offer personalized support. It also supports multiple languages and devices, ensuring smooth communication with customers regardless of their location or device.

This free live chat app for Shopify can offer strong functionalities such as:

Easy integration with existing systems and third-party apps, making it a flexible solution for any business needs.
Customized brand display by uploading a logo and creating a unique avatar for each agent.
Real-time customer insights tracking, making it easy to identify opportunities to improve sales and customer support.

Pricing: Free.

TRY BESTCHAT LIVE CHAT CHATBOT

9. Willdesk Live Chat, Help Center, FAQ Page

Looking to grow your Shopify store with exceptional and cost-effective customer service? Our advice is to go for the Willdesk, one of the best live chat apps for Shopify. This platform will assist any seller in providing efficient customer service and inbox ticket view while saving time and cost.

With Willdesk Live Chat, online sellers can enjoy the following benefits:

Dedicated FAQ and shortcuts features to help process over 70% of common issues.
Branded self-service widget, integrated with Order Tracking and Contact form.
Multi-store integration and complete customer index for providing top-notch service and boosting sales.

Pricing: Free to $99.90/month.

TRY WILLDESK LIVE CHAT, HELP CENTER, AND FAQ PAGE

10. ROAR: WhatsApp Chat, Live Chat

Offer easy communication to all store visitors and improve customer service with ROAR: WhatsApp Chat and Live Chat app! From our perspective, WhatsApp Chat and Share is among the best live chat apps for Shopify thanks to its native ways of communicating with customers. With this convenient online chat system, support agents can stay in touch with the audience anytime and anywhere, as they are able to answer queries from any device.

Check out some of the other functions this app can offer:

Seamless integration with all themes – even customized ones, ensuring brand image stays consistent across all channels.
Enhanced customer support using chat widget and share, via WhatsApp and more channels.
New messages notifications right on the web page for uninterrupted chatting.

Pricing: Free to $6.99/month.

Try ROAR: WhatsApp Chat, Live Chat

11. WhatsApp Chat + Cart Recovery

If you’re in search of a quick and straightforward store chat for customers solution, look no further than WhatsApp Chat + Cart Recovery, one of the best live chat apps for Shopify! This single widget includes a wide array of features such as WhatsApp Chat and Contact Us, making it easy for customers to find the help they need.

WhatsApp Chat + Cart Recovery also includes functions as follows:

Automated WhatsApp messages for Abandoned Checkout Recovery, Order Confirmation, COD Verification, Order Fulfillment, and Review request notifications.
Chat widget with multiple support agent contacts and available times.
Chrome Extension for Web WhatsApp to provide support even more efficiently.

Pricing: Free to $14.99/month.

TRY WHATSAPP CHAT + CART RECOVERY

12. Channel.io: Live chat with CRM

Say goodbye to unenthusiastic chatbots and hello to unlimited live chat, team chat, and CRM! With Channel.io, you have the right Shopify live chat tools to stand out from competitors and build lasting relationships with customers.

Improve the quality of the end-to-end customer journey with Channel.io:

Free and open communication with unlimited live chat and team chat.
Built-in CRM tool to help recognize customers and collect data for future marketing efforts.
Inbound marketing, pop-ups, and customizable automation to easily connect with customers and drive sales.

Pricing: Free to $84/month.

TRY CHANNEL.IO: LIVE CHAT WITH CRM

13. Richpanel Helpdesk & Live Chat

With an efficient self-service portal and Help Desk, we believe Richpanel Helpdesk & Live Chat is a great solution for automating customer support. As one of the best live chat for Shopify apps, Richpanel allows repetitive questions to be resolved immediately in real-time, increasing customer satisfaction while significantly decreasing agent caseloads.

Here are other live chat features that Richpanel Helpdesk & Live Chat also offers:

Consolidate all customer data and channels in one place, so support agents don’t have to switch tabs and can get more work done.
Connect high-intent visitors with live chat agents to convert more sales.
Smart scheduling, assignment, and reporting features to help manage staff efficiently and improve your customer satisfaction.
14-day free trial period.

Pricing: $29 to $99/month.

TRY RICHPANEL HELPDESK & LIVE CHAT

14. LiveChat: Live Chat, Help Desk

Make the most out of your store by integrating LiveChat, one of the best live chat apps for Shopify. With chat invitations and on-site messaging, merchants can engage with customers in real-time or let them start conversations by themselves. Provide exceptional customer service and keep your customers satisfied with this powerful app!

LiveChat provides everything online businesses need to improve customer satisfaction:

14-day free trial.
Access customers’ order history and cart details to provide personalized assistance.
Browse store’s inventory inside the app and send product recommendations in the form of interactive cards and increase average order value.
Handle complex cases that cannot be resolved during a chat by creating tickets.

Pricing: $19 to $59/month.

TRY LIVECHAT: LIVE CHAT, HELP DESK

15. tawk.to Live Chat

The last app on our list of best live chat apps for Shopify, tawk.to Live Chat is the worry-free solution to monitor and chat with Shopify store visitors. With unlimited messaging, ticketing and agent seats, customer support agents can easily chat with and monitor visitors in real time. Best thing about this app? It’s completely free to use!

tawk.to is a free and easy way to communicate with online customers:

Seamlessly integrate with Shopify store – only takes 30 seconds to get started.
See which pages visitors are on in real time, what they are searching for and how often they visit the Shopify store.
Tag and assign conversations to team members and ensure the right person is responding at the right time.
24/7 support from app developers.

Pricing: Free

TRY TAWK.TO LIVE CHAT

Take a look at our other lists of best Shopify apps to scale your business:

Best email marketing apps for Shopify
Best Shopify pop up apps to grab customer attention
Top Shopify dropshipping apps you can’t miss

Why Your Shopify Store Need Live Chat Apps

Live chat apps are quickly becoming a must-have for any online company, including Shopify stores. With competition in the online business industry continues to rise, optimizing customer experience is critical to standing out and retaining customers.

Some of the most significant benefits that Shopify live chat apps can provide are as below:

Live chat apps enable you to engage with customers in real-time, addressing their concerns and answering their questions without abandoning their shopping carts and choosing to buy somewhere else.
Live chat apps for Shopify offer convenience to both customers and store owners. Customers no longer have to wait hours or days for a response to their inquiries, and store owners can manage customer service more effectively. With live chat apps, you can provide personalized support, address customer needs, and even upsell products, all in one platform.
By providing immediate support and recommendations, customers are more likely to complete their purchases, thus increasing conversion rates. With the ability to track customer behavior and preferences, store owners can tailor marketing strategies and promotions for better sales performance.

Best Shopify Live Chat Apps: FAQs

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Final Words

With our suggested list of best live chat apps for Shopify, we hope that you can take advantage of their top-notch customer support functions and improve the overall eCommerce experience for your online store. Whether you need a self-service portal, CRM integration, or AI-powered chatbots, there is always an app that can meet your business’ specific needs. With the right Shopify live chat app, you can reduce abandoned carts, increase conversions, and build a loyal customer base for your brand.

If you enjoy this article, don’t forget to check out the LitExtension blog to find more topics like this. Lastly, don’t forget join our dynamic Facebook Community now to learn more about the eCommerce world from thousands of store owners worldwide!