Online store owners can improve their leads, sales, and retention by making common eCommerce customer touchpoints more enjoyable experiences. You have opportunities as your customers browse and shop to encourage them through the process and think positively of you. By breaking down the different stages of the eCommerce customer experience, you’ll discover different opportunities for...Read More

Introduction From inventory management to payment processing and marketing, many aspects of your online shop are based on the internet. But it doesn’t mean your store doesn’t need a phone line to provide phone-powered customer support. The telephone is still the most widely used customer support channel and in this guide, we’ll break down why....Read More